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Thread: Just received my G1 order confirmation text message, but...

  1. #11
    Join Date
    Sep 2008
    Location
    Forest Lake, MN
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    948

    Default Re: Just received my G1 order confirmation text message, but...


    Strange. It has been more than 24 hours now and no test. So I called T-Mobile and the guy said my account says I posted an upgrade yesaterday but gave no phone info or anything. He then pulled up after looking around my order that was pending shipping for the G1 and he gave me my order number. I really hope they don't mess up and NOT send me my phone on the 22nd.
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  2. #12
    Join Date
    Aug 2008
    Location
    La Jolla, CA
    Posts
    256

    Default Re: Just received my G1 order confirmation text message, but...

    I haven't received that OC text message either. It's been more than 24 hours for me too. Although, I called the customer service last evening (placed the order in the morning) and she said that the order is in and gave me an order number. Fingers crossed.

  3. #13
    Join Date
    Sep 2008
    Posts
    49

    Default Re: Just received my G1 order confirmation text message, but...

    Come on guys... all upgrade fees are posted to your first bill they apply to and don't get charged to your card! You'll still get charged!

  4. #14
    Join Date
    Sep 2008
    Posts
    32

    Default Re: Just received my G1 order confirmation text message, but...

    I got my text message in about 15 hours. (ordered - 6:30pm - text - 9am)

  5. #15
    Join Date
    Sep 2008
    Location
    Miami, Florida
    Posts
    5

    Default Re: Just received my G1 order confirmation text message, but...

    just got my text message. basically, 24 hours later.

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  6. #16
    Join Date
    Sep 2008
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    Forest Lake, MN
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    Default Re: Just received my G1 order confirmation text message, but...

    Finally got mine with $20 less that quoted but Ben is right we will end up paying it no matter what the text says.
    Last edited by Skatturbrain; 09-25-2008 at 01:13 PM.
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  7. #17
    Join Date
    Sep 2008
    Location
    San francisco
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    177

    Default Re: Just received my G1 order confirmation text message, but...

    edit - just got it.
    Last edited by cleverandroidname; 09-24-2008 at 01:57 PM.

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  8. #18
    Join Date
    Sep 2008
    Location
    San Diego, CA
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    1,170

    Default Re: Just received my G1 order confirmation text message, but...

    Quote Originally Posted by Skatturbrain View Post
    Im locking the text and keeping it right now.
    HAHA, thats the first thing I did too

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  9. #19
    Join Date
    Sep 2008
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    923

    Default Re: Just received my G1 order confirmation text message, but...

    Quote Originally Posted by Skatturbrain View Post
    Finally got mine with $20 less that quoted but Ben is right we will end up paying it no matter what the text says. I however will call up yelling and screaming and they will take off the upgrade fee like I did with my last phone saying the rep never told me about it. Plus if the text says without it its like working at Wal-Mart if the price is wrong you have to give it to the customer for what it says or its bad business... Im locking the text and keeping it right now.
    How do you yell and scream about an upgrade fee when it's clearly stated on your confirmation page for the preorder?

    No offense, but people that call in yelling and screaming to try and get credit are the type of people I despise. I've worked support for Cingular, Comcast, and now Lockheed Martin/NASA/Army Corp of Engineers (which is a much more pleasant and respectable crowd)... Once you work in customer service you know how to properly act on the phone.

    You'll get results much easier by being polite and make your point than you will calling in "yelling and screaming for a credit."

  10. #20
    Join Date
    Sep 2008
    Posts
    17

    Default Re: Just received my G1 order confirmation text message, but...


    Are we going to get charged this amount on our next bill? If so, are they allowed to do this if we never actually received the product? Good thing is that if I dont get it ON October 22nd, I will ask for my upgrade fee reimbursed.

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