Dial and Home buttons stopped working

[RxR55]

Hey guys,

Exact same thing happened to me.
I installed RC30 ota and after that, my call and Home stopped working.
They would wake up the phone when locked but would not bring back to home or bring up the dialer.

Managed to fix it via a factory reset.
I backed up all my pics ringtones etc on the Sd card. Made a list of the apps I liked. Made sure gmail had my contacts synced.
Did the reset...setup my gmail...put up my background, downloaded all my apps again and synced contacts.
Was up and running again in 10-15mins.

[JohnnyLicious]

this happend to me right now

i used anycut and put all the shortcuts i can use ahhaah

gotta hard reset now blah

hope they fix this.

[mrescandon]

Hey - I've had my black G1 for exactly one week and everything was smooth until this morning. All of a sudden, the home key and the call button don't do anything when pressed. Physically the buttons are fine and I can tell that they still function as they will bring the device back if the device is locked - but the home button won't take me home, long pressing it won't bring up the recent applications screen, and pressing the call button does nothing as well. This is happening seemingly out of nowhere.

I called T-Mobile tech support and the only thing they suggested is taking it back to the store. That is going to be my last resort because A: The store I bought it at is a long drive from my house and B: if I do take it back I'm probably not going to do an exchange I'll probably just ride out my contract and buy a new phone possibly with a different carrier in a month. I generally don't give a device a second chance, for whatever reason.

Has anyone else experienced this problem or have any ideas of a solution? I was using this device heavily last night and there were no problems at all. The device did fully die (battery drained) and I plugged it back in to charge it this morning. I've done a soft reset 3 times - no fix there. The only thing I haven't done is a factory reset - and the tech support lady told me that if I did a factory reset then I wouldn't be getting future OTA updates from google/T-Mobile and there's no ETA on when that service would resume (I had no idea doing a factory reset has this effect).

Any ideas? Oh and one other bit of weirdness - the device won't lock anymore. If I hit the end call button the screen will go black - but upon pushing any key the device will come back up fully - I don't see the time/t-mobile screen that tells me to press menu to unlock. This is also a new thing.

Any help or suggestions would be appreciated. Also - let me know if you think taking the device back is my only option. I really liked this thing for a week.

Thanks - peace!

[MrGibbage]

I have not heard of anyone else reporting a problem like yours. You know, hardware problems do happen, I'm sorry to say. If that's your decision, then I guess you can live with it. But I can tell you that there are literally THOUSANDS and THOUSANDS of extremely satisfied G1 owners out there, but don't keep it because of us. Do what you need to do.

[dkw0417]

I had it right after I let the phone go until it killed the bat one day. Do a factory reset and it will be fine.

YOu can search the forums for instructions on the factory reset.

[dkw0417]

It was the exact same prob and you will get the updates when they are sent out, but you might be stuck on RC19 until they start sending updates out again. Unless you can find the RC30 update and then follow forum instructions on how to manually install it. Again search the forum, that is how I got my RC29 update when I got tired of waiting for tmobile.

[mrescandon]

Hey thanks - the exact same problem? That's good to know that it was fixable (well, and troubling that this is something that is going on).

That's weird that it happens after letting the phone die completely - a lot of people recommend to condition your batteries by letting it die completely. Maybe it's a very rare thing.

I'll give the factory reset a try. I was RC29 out of the box I believe and upgraded to RC30 OTA a few days ago. Didn't really see a difference other than being able to "reboot" from the keyboard :]

[pllb]

I've yet to hear of this issue but I hope you get it sorted out. I feel your pain, I went through 3 handsets and all of them had some sort of problem and the tmo store was an hour bus ride from where I'm at. So that's basically 6hrs travel time total plus the time spent waiting for the bus and waiting in line at the tmo store.

[mrescandon]

UPDATE: I can verify that a factory reset fixes this problem. Hopefully we will see a fix soon from Google to whatever is causing this problem.

Thanks for all the help.

[dkw0417]

You welcome,